Contact & Complaints

Contact Us

Give us a call and speak with our friendly administration team who will answer your questions or put you through to a member of the team who can.

We have offices in Torquay and Albury, however, we spend most of our time out of the office with our clients. Should you need to visit the offices, please let us know.


If you wish to give us feedback, including advice that you or someone you support has been unhappy with the service, You can open and complete our Complaints/Feedback form here.

The client or their associated supports can also speak with Brad Dent – WHR Allied Health Managing Director.

NDIS Commission complaints

All our staff must understand and adhere to the NDIS Code of Conduct in their roles by ensuring our obligation to meet the NDIS Quality and Safeguard Commission requirements. If the client is an NDIS participant and is not satisfied with our response or does not want to talk to us directly, they can contact the NDIS Quality & Safeguard Commission.

Advice/assistance to resolve a complaint

Should you need advice or assistance to resolve a complaint about our service, or if you are dissatisfied with our response, you can access independent support from the Health Complaints Commissioner in Victoria or the Health Care Complaints Commission in NSW.


We aim to exceed expectations and want to hear from you! We appreciate hearing your feedback directly as this assists us to improve our service. Please fill in our online survey which takes just a few minutes.